Feedback
Every complaint and suggestion with stars and text, without the guest's name. You get an email for every new one.
How it works
What your guest sees — and what reaches you.
From the scan at the table to the monthly report: the whole process, honestly explained. No app for your guests, one simple step for your staff.
Try it free for 7 days See pricing
- No app for your guests
- In six languages
- Your content live straight away
What your guest experiences
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They scan.
The code sits on the table, at the counter, in the room or at reception. The phone camera is enough — your page opens in their language.
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They sign in once.
The first time: their email address and a code — no password, nothing else. On every later visit they're straight back in — with you and with every other business on SiamPoints.
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They collect points.
They show your staff their four-digit visit number. Your staff type it in, check and confirm — SiamPoints calculates the points.
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They choose.
Two buttons of the same size: “Review on Google” opens your review box, “Complaint or suggestion” goes to you. At the table they can also call staff with one tap.
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They redeem.
For a reward they show a six-digit code that is valid for only 60 seconds. Your staff check it — once, and only at that moment.
The guest downloads nothing and never gets advertising on their phone through SiamPoints. Your guests write to you whenever they want — one reason they're happy to scan.
What reaches you
Everything in your own area — on your phone or your computer.
Calls
When a guest calls staff, it appears at once on your staff page — with the table or spot. When they call the manager, you see it in your area and by email.
Bookings and guests
Every points booking with time, guest and staff member. Your guests with first name, visits, points and tier — never with their phone number or email address.
Monthly report
Scans, visits with points, new and returning guests, points given and redeemed — every month at a glance, compared with the month before.
Unusual activity
Many cancellations by the same person, bookings outside your opening hours: SiamPoints quietly shows you where it's worth taking a closer look.
Loyalty program
Points per visit or per baht spent, rewards and tiers with your own names — stamp card, member card or VIP pass. Points from old paper cards can be transferred once per guest.
Offers
Up to ten offers with photo, price and dates. Guests see them on your page and under “Offers”. What you save is visible straight away.
Your staff
Your staff sign in on your business's page with their phone number and a PIN. At the till they only see what they need there.
Signed in securely
You sign in under “Company Sign In” with your email and password — or without a password, using a code we send to your email. If you like, you can add an authenticator app and ten backup codes for extra protection.
One sign-in for everyone: SiamPoints recognizes by itself whether you're an owner or a staff member.
How you start
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Create your account.
With your email address: we send you a code, you enter it. You don't need a password.
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Add your business.
Just your business name, plus industry, location and phone — done. No documents, no company details.
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Start straight away.
Your account is active immediately and your 7 free days begin today. Download your QR codes and print them yourself, free of charge.
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Set up your loyalty program.
You decide on points, rewards and tiers — with your own names.
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Let your guests scan.
Put the code on the table, the counter or at reception. From the first scan, your guests collect points and review you on Google in one tap.
After that, your subscription continues — unless you cancel before, in one click.
Built to Google's rules
Google forbids sending only happy guests to leave a review, and forbids rewarding reviews. SiamPoints follows those rules: both buttons are always shown together, and points are only given for visits or purchases. That keeps your Google profile safe.
Questions about how it works
What do my staff need to learn?
One step: type in the guest's four-digit visit number and confirm. When redeeming, check the six-digit code. That's it.
What happens when a guest changes phones?
Their points are tied to their sign-in, not the device. On the new phone they sign in with the same email address — and everything is back.
Can staff book points for themselves?
No. Nobody can book points to their own number. Staff can only cancel their own bookings, once and within 24 hours. Anything unusual shows up under “Unusual activity”.
Can I have a separate code for every table?
Yes, if you want. You set up tables, rooms or areas, and each gets its own code. When a guest calls staff, your team sees immediately where they are. A printed code stays valid for good.
Can I send messages to my guests?
No — on purpose. Your guests reach you on LINE, WhatsApp or through your page whenever they want. They see your offers on your page when they come back. That's what makes SiamPoints trustworthy for guests.
Which documents do I need?
For points, Google reviews, offers and the online shop: none. Only businesses that offer reservations in an industry that needs a license by law — hotels, resorts, hostels, tours, boat trips, jet skis, scooter and car rentals, show tickets, massage and spa — upload the required documents in their area first, for example the hotel license or the health establishment license.
How soon can I start?
Straight after you register. Your account is active as soon as you have confirmed your email address with the code and added your business — you're not waiting for anyone.
Step 1 of 2: your account
First create your account - with your email address or with one tap, no password needed. Then you enter the details of your company; you can save a draft at any time and continue later.